By signing up for or using Clockdin, you agree to these terms. If you don't agree, don't use the service. If you're agreeing on behalf of a company, you confirm you have authority to bind that company.
The agreement
These Terms of Service ("Terms") form a legal agreement between you ("you", "Customer") and Plan Outsource Ltd, trading as Clockdin ("we", "us", "Clockdin"), a company registered in England and Wales.
Together with our Privacy Policy and any order form or pricing terms agreed in writing, these documents make up the full agreement between us.
Your account
To use Clockdin you need an account. When you create one:
- You must provide accurate and complete information
- You must be at least 18 years old
- You're responsible for keeping your password secure and for all activity under your account
- You'll tell us promptly if you suspect unauthorised access
You can close your account at any time from your account settings or by emailing us.
The service
Clockdin is an online platform that lets contractors submit timesheets, agencies review and approve them, and umbrella companies receive verified data for payroll. The exact features available to you depend on your plan and your role in the workflow.
We're constantly improving the product. We may add, change, or remove features. Where a change materially reduces functionality you rely on, we'll give you reasonable notice.
Trial & billing
Free trial
New customers get a 14-day free trial. No card required to start. We'll email you before the trial ends. If you don't subscribe, your account becomes inactive — your data is retained for 30 days in case you change your mind, then deleted.
Subscriptions
- Subscriptions are billed in advance, monthly or annually depending on your plan
- Prices are displayed at checkout and exclude VAT unless stated otherwise
- Payment is taken automatically on the renewal date until you cancel
- You can cancel from your account settings at any time; cancellation takes effect at the end of the current billing period
Refunds
Subscription fees are generally non-refundable, except where required by law. If we cancel your subscription for reasons other than your breach of these Terms, we'll refund any unused prepaid time on a pro-rata basis.
Price changes
We may change prices. For existing subscribers, we'll give at least 30 days' notice before the change applies to your next renewal. If you don't agree, you can cancel before the new price takes effect.
Late payment
If a payment fails, we'll retry and notify you. If payment remains outstanding after 14 days, we may suspend your account. Persistent non-payment may result in termination and recovery of any outstanding fees.
Your data
You own your data. That means the timesheets, comments, contractor records, and other content you put into Clockdin remain yours.
You grant us a limited licence to host, process, and display your data only as needed to provide the service to you and the other parties in your workflow. We don't sell your data, share it with advertisers, or use it to train AI models.
How we handle personal data is set out in our Privacy Policy. Where we process personal data on your behalf as a processor, the standard data processing terms in our Privacy Policy apply, and we're happy to enter into a separate Data Processing Agreement on request.
You're responsible for ensuring you have the right to upload and share the data you put into Clockdin, and that doing so complies with your obligations to the contractors, agencies, or umbrella companies involved.
Acceptable use
Don't use Clockdin to:
- Break the law, or help anyone else break it
- Submit false or fraudulent timesheets
- Upload malware, viruses, or harmful code
- Try to gain unauthorised access to our systems or other users' accounts
- Reverse-engineer, decompile, or scrape the service (except where permitted by law)
- Resell or sublicense the service without our written permission
- Use automated tools to access the service in ways that disrupt it
- Harass, threaten, or impersonate other users
We may suspend or terminate accounts that violate these rules. For serious violations, we may do so without notice.
Intellectual property
Clockdin — the software, the platform, the brand, the website — is owned by Plan Outsource Ltd. Nothing in these Terms transfers any ownership of our IP to you. You get a limited, non-exclusive, non-transferable right to use the service while your subscription is active, for your business purposes only.
If you give us feedback or suggestions, you grant us a perpetual, royalty-free licence to use that feedback to improve the service. We won't attribute it to you unless you ask.
Third-party services
Clockdin may integrate with or link to third-party services (payment processors, accounting tools, identity providers). Your use of those services is governed by their own terms. We're not responsible for them, but we'll only integrate with reputable providers.
Availability & support
We aim for 99.5% uptime, measured monthly, excluding scheduled maintenance. We don't currently offer a contractual SLA — if you need one, talk to us about an enterprise plan.
Support is provided by email at clockdin.info@gmail.com, with a target first response of one working day for paying customers and best-effort for trial users.
Warranties & disclaimers
We warrant that the service will materially perform as described in our public documentation. Beyond that, the service is provided "as is". We don't warrant that:
- The service will be uninterrupted or error-free
- Any data will be perfectly accurate (it depends on what you put in)
- The service will meet every specific requirement you have
To the maximum extent permitted by law, we exclude all other warranties, express or implied.
Limitation of liability
Nothing in these Terms limits our liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that can't be limited by law.
Subject to that, our total aggregate liability to you under or in connection with these Terms is limited to the greater of:
- £100, or
- The fees you paid us in the 12 months before the event giving rise to the claim
We are not liable for: loss of profits, revenue, business, anticipated savings, goodwill; loss or corruption of data (beyond what reasonable backup procedures would have recovered); or indirect or consequential losses of any kind.
Indemnity
You'll indemnify us against any losses, damages, and reasonable legal costs we suffer as a result of your breach of these Terms, your misuse of the service, or your violation of any third party's rights through your use of Clockdin.
Termination
You can stop using Clockdin and close your account at any time. We can terminate or suspend your access if:
- You materially breach these Terms and don't fix it within 14 days of being asked
- You fail to pay and don't resolve it within 14 days of notice
- You go into insolvency or liquidation
- We're required to do so by law
On termination: your access ends, we'll provide an export of your data on request within 30 days, and any clauses meant to survive (liability, IP, governing law) continue to apply.
Changes to terms
We may update these Terms. For material changes, we'll email account holders at least 30 days before they take effect. Continued use after the effective date means you accept the changes. If you don't agree, you can cancel.
General
Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes, except that we may bring proceedings to enforce our IP rights in any jurisdiction.
Assignment
You can't transfer your rights under these Terms without our written consent. We may transfer ours to a successor entity (for example, in a sale of the business).
Entire agreement
These Terms, together with the Privacy Policy and any agreed order form, are the entire agreement between us and supersede any prior discussions or agreements on the same subject.
Severability
If any part of these Terms is found unenforceable, the rest still applies.
No waiver
If we don't enforce a right under these Terms straight away, that doesn't mean we've given it up.
Third-party rights
Nobody other than you and us has rights under these Terms. The Contracts (Rights of Third Parties) Act 1999 doesn't apply.
Force majeure
Neither party is liable for failure to perform due to events beyond reasonable control (natural disasters, war, government action, internet outages affecting major infrastructure).
Contact
Questions about these Terms? Email clockdin.info@gmail.com.
Registered in England and Wales
Email: clockdin.info@gmail.com